cancellation policy
Cancellation due personal reasons
If the client has to cancel the reservation due to personal reasons, the balloon ride reservation and the accommodation of the night before the flight, if there is any, will be maintained to be able to come on another occasion or we will refund the money.
On the other hand, the reservation of the Pavellons Les Cols, VOL DE VOLOMS will follow the cancellation policy of the accommodation:
There are no cancellation fees up to 10 days before arrival date.
100% of the stay (for bookings for 1 or more nights) will be charged for cancellations between 10 days and the day of arrival or no-shows. The same applies for cancellations during the stay.
ln cases of cancellations for force mojeure (unavoidable accident) and with evidence, the reservation may be changed for a new date within 3 months of being cancelled.
However, if you want to cancel the singular accommodation and they can sell the room to a new client, your entire reservation will be kept to come another day or we will refund the money. If it cannot be sold to another client, we will follow the Pavellons Les Cols policy.
Cancellation due to weather
The balloon ride reservation and the accommodation of the night before the flight, if there is any, will be maintained to be able to come on another occasion or we will refund the money.
The night in the Pavellons Les Cols will have to be consumed unless the accommodation can sell the room to new clients. If it is sold, the full reservation will be kept to come another time or we will refund the money.
