cancellation policy
Cancellation due personal reasons
If the client has to cancel the reservation due to personal reasons, the balloon ride reservation and the accommodation of the night before the flight, if there is any, will be maintained to be able to come on another occasion or we will refund the money.
On the other hand, the reservation of the suite, VOL DE VOLOMS will follow the cancellation policy of the accommodation:
Deposits are totally returned if you cancel your booking 15 days in advance.
You will receive half of it if cancellation is done 7 days before. Nothing will be returned after this date.
However, if you want to cancel the singular accommodation and they can sell the room to a new client, your entire reservation will be kept to come another day or we will refund the money. If it cannot be sold to another client, we will follow the Mas el Guitart policy.
Cancellation due to weather
The balloon ride reservation and the accommodation of the night before the flight, if there is any, will be maintained to be able to come on another occasion or we will refund the money.
The night in the suite will have to be consumed unless the accommodation can sell the room to new clients. If it is sold, the full reservation will be kept to come another time or we will refund the money.
