cancellation policy
Cancellation due personal reasons
If the client has to cancel the reservation due to personal reasons, the balloon ride reservation, will be maintained to be able to come on another occasion or we will refund the money.
On the other hand, the reservation of Cal Sastre hotel, VOL DE VOLOMS will follow the cancellation policy of the accommodation:
During the week you can cancel up to 24 hours before the day of arrival, at no cost. In case it is canceled during the last 24 hours, the total reservation will be charged.
On weekends or holidays. If it is canceled during the 4 days before arrival, there will be a penalty of 50% of the total reservation.
However, if you want to cancel the singular accommodation and they can sell the room to a new client, your entire reservation will be kept to come another day or we will refund the money. If it cannot be sold to another client, we will follow the policy’s hotel.
Cancellation due to weather
The balloon ride reservation will be maintained to be able to come on another occasion or we will refund the money.
The night in the hotel will have to be consumed unless the accommodation can sell the room to new clients. If it is sold, the full reservation will be kept to come another time or we will refund the money.
